Terms & Conditions

Rules

  1. Animals and pets are not allowed in the house without prior permission from the Host. If an animal is found to have stayed without permission, you will be responsible for our $25 per night, per pet fee, up to $500 for cleaning and damages. Approved animals must not use furniture or beds and are not allowed in the pool. All solid waste must be removed from the yard, bagged, and placed in the larger trash bags.

  2. Smoking of any kind is not allowed in our homes or garages. Fees will be applied for professional ozone cleaning at a minimum of $100 per room. You may smoke on the patio or deck as long as smoke does not enter the home and all evidence of smoking is properly disposed of.

  3. Quiet hours are from 10:00 PM to 7:00 AM. Loud parties are not permitted at any time. The Sheriff's Department may be called, you may be removed from the property, and you will forfeit your reservation payment.

  4. Checkout is at 10:00 AM unless otherwise agreed to by the Owner in writing. Guests may be charged $100 per half hour for late checkout, as our cleaners will arrive on time to prepare the home for the next guest.

  5. All trash must be bagged and placed in the appropriate trash receptacle for pickup. For Tennessee cabins, bear-proof containers must be securely latched.

  6. For Florida resort communities, each vehicle entering the resort must have a registered driver on file with security. All guests must be registered by the Owner before check-in. Last-minute guest passes will not be permitted.

  7. Do not put anything down the drains except water. Cooking grease, food, and other materials must be disposed of in the trash.

  8. Never sit, stand, or climb on hot tub covers. The covers may break and cost more than $650 to replace. Oils, bubbles, and soaps of any kind are not permitted. Guests will be responsible for any damages.

Liability Limitations

  1. The Owner and Host accept no responsibility or liability for loss or injury while staying at the property or using the facilities of the development. Guests are required to have appropriate insurance for the duration of their trip. Any loss or injury should be reported to the appropriate insurance company immediately.

  2. The Guest agrees to hold the Owner and Host harmless from responsibility or liability for any loss or injury resulting from the use of bunk beds, spas, hot tubs, firepits, grills, pools, or any other facilities.

  3. Parents must supervise children at all times when they are using the pool, spa, hot tub, or other facilities of the development. Glass is not permitted in the pool or hot tub area. Use of the pool, hot tub, and spa is at the Guest's own risk.

  4. The Owner and Host accept no responsibility or liability for equipment failure at the rental property. After being notified of a failure, the Host will work to resolve the problem within a reasonable amount of time.

  5. The Owner and Host accept no responsibility or liability for the unavailability of any development facilities due to unforeseen circumstances.

  6. The Owner and Host accept no responsibility and shall not be liable for any loss, damage, cancellation, or changes caused by major events, including strikes, severe weather, fires, airport closures, pandemics, or any other event beyond our control.

  7. For mountain properties, bears are known to live in the area. The Owner and Host are not liable for bear-related damage to personal property. Food, drinks, and trash should never be left inside vehicles, as bears may damage a vehicle while attempting to get inside.

Booking Terms and Conditions

All bookings are subject to the following terms and conditions:

  1. A reservation request is not a confirmed booking. A booking will be confirmed once 25% of the total lease amount has been received.

  2. Full payment for a direct reservation is due no later than eight weeks before the arrival date. Bookings made within eight weeks of arrival must be paid in full at the time of booking.

  3. If the Host requests a security deposit for your stay, a hold will be placed on your credit card to cover loss or damage to the rental property beyond normal wear and tear. The property must be left clean and undamaged.

    If the property is not left in a suitable condition, the security deposit may be charged to cover additional cleaning or repairs. We do not initially charge your card. A hold is placed at check-in, similar to a hotel. If excessive damage occurs, your card will be charged appropriately.

    The security deposit hold will be released seven days after check-in and once the Host confirms that the property has been vacated in a satisfactory condition.

  4. During your stay, it may be necessary for the Host's staff or agents to enter the property to perform routine maintenance or repairs. If access is required, we will notify you in advance using the contact information provided.

  5. If you experience any problems during your stay, please contact the Host immediately. The Host will work to resolve the matter as soon as reasonably possible.

  6. If pool heat has been requested and paid for, the pool heater will be set and locked at a standard water temperature. The heater is scheduled to operate during set hours to provide guests with the best possible benefit while complying with the manufacturer's operating requirements.

    The actual water temperature will vary depending on the outdoor temperature, time of use, and weather conditions. When nighttime temperatures fall below 50 degrees, the pool may not reach the set temperature during the day.

    Pool-heating fees will not be refunded when outdoor temperatures prevent the system from heating efficiently unless the Guest notifies the Host before arrival that they would like the heater turned off during their stay.

  7. For mountain properties, none of our cabins require a four-wheel drive or all-wheel drive vehicle under normal conditions. In the rare event that snow remains on the roads, we do not recommend traveling to or from the cabins.

    If snowfall occurs on the morning of your departure, please notify us and remain at the property until the snow has melted. Refunds will not be provided for weather disruptions or a vehicle's inability to access the home. Snow is most likely from mid-December through mid-February, but roads generally remain clear when there is enough sunlight to warm them.

  8. Items left behind may be returned for a $25 service charge plus packaging and shipping costs.

Cancellation Conditions

  1. We reserve the right to cancel a reservation if payment has not been received according to the conditions stated above.

  2. If rare circumstances beyond our control require us to cancel a booking, you will receive a full refund of all money paid to date. No additional liability can be accepted. We will make our best effort to accommodate you in another home.

  3. All cancellations by Guests must be received in writing and are subject to the following conditions:

    • More than 60 days before the arrival date: A 100% refund will be issued, minus the booking fee.
    • Less than 60 days before the arrival date: The cleaning fee will be refunded. If another guest accepts the booking, you will also receive the amount secured from the replacement reservation.

All guests are strongly advised to have adequate holiday, travel, and medical insurance for every member of their party. Travel insurance may cover cancellation costs for circumstances beyond your control.

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